People Probs

The highest grossing Chick-fil-A restaurant has an Operator who was asked a lot of questions about himself and his business after he hit the 7 million dollar mark. One of the questions was "What are the major problems that you deal with on a daily basis?"

His answer surprised me: People problems.

He boiled everything he struggled with down to problems with people-either people were apart of the solution, or they weren't.

The three major parts to our business are sales, time, and material. If we have a problem with our food cost (material), where do we look?

• DRIP model
• Truck order
• organizing our restaurant
• tracking chicken
• refills
• paper cost
• overall cleanliness
• how we input waste
• food cost report

After we look at these items our next inclination is to look to the people who control those activities in our business. We talk to them, we ask them questions, we challenge them, we coach them. 

Communication is where the magic happens. Jabo Greezy says to Shag McNasty, "Hey man, why do you continue to drop my chicken nuggets on the floor? You know I can't serve those to guest?"

"When the why becomes powerful, the how becomes easy."

Convince enough people to be mindful of the "whys" and you could revolutionize your business. 

Find enough why's for yourself, and you could revolutionize your life.