How may we serve you? versus Whatcha want?
I'm working at a unique concept this week: a Licensee Chick-fil-A at an airport. A food service company owns our Chick-fil-A and we are limited by our contract on many fronts.
I overheard a gentleman tell another gentleman "You miss understood what I was telling you. I need this to happen," As he picked up a piece of fruit out of the bowl the team member was working on and tossed it in his mouth.
I think I expect more experienced people to understand that when you are training, the reason someone doesn't do something correctly isn't their fault, it's the teacher's.
I learn an important lesson today, posture yourself when teaching so that the student understands that mistakes are a communication error, not a personal error.
*Individual results may vary.
"The teacher hasn't taught until the student has learned" - good stuff!
ReplyDeleteThank you!
ReplyDelete