The folks from church

I got invited to lunch Sunday after church. Of course I accepted, because who doesn't want grandparent figures in their life to pick up the lunch tab?

As we get to chatting about life we get on the topic of Customer Service. They began to explain to me how a recent purchase went.

Jabo Greezy orders a whatchamacallit from a retail outlet online. He changed the name to his wife-Yellow Belly Sap Sucker, so that upon revealing her identity the whatchamacallit would be brought to the counter and given to her instead of him. She was going to be by the outlet and she was just going to pick it up for him.

Well, as Murphy's Law would have it, low and behold, the wrong name exist on the order form. Jabo Greezy's name is on the form and Yellow Belly Sap Sucker is there to retrieve it for him. Little Miss Priss behind the counter informs Yellow Belly Sap Sucker that she cannot give away a whatchamacallit to someone who isn't on the form. Of course she gets on the phone with her husband and explains to him the situation and he isn't happy. He has his name on the order form and she's in person to pick it up. Policy states-I must give whatchamacallit to said person or fraud might occur.

After some tense words and reconciliation by what appears to be a manager of some sort, the whatchamacallit is in hand and out the door the happy go lucky couple go.

At the end of the story, Jabo Greezy pauses and brings the main point to light in a few simple words, "You know what? She wasn't listening to me!"

Without trying to teach me, I learned something at lunch today.

Wind up not listening, and your business may not make it. 

Two ears. One mouth. Let's pay attention.